• How much is delivery?

Delivery is free within 8 miles of the CR0 postcode. For all other postcodes within the M25 please email us for a quote.

 

• How much space do I need?

All our packages include the use of one of our waterproof gazebos which need 2.5 x 2.5 meters of space to setup. The hot tubs themselves are just 2 meters in diameter. 

 

• How do you fill the hot tub?

The hot tub can be filled from an outside tap or if you want to fill it with hot water we can, in most cases connect to your hot tap in the kitchen. Please note, you will need your own hose pipe as the hot tub will continue to fill when our installer has finished!

 

• How long does it take to get everything set up?

Our installers can usually be all set up in about an hour. Your hot tub will take a bit longer to fill with water – this can take anywhere from 1 hour to 3 hours depending on the water pressure. 

 

• How long will the hot tub stay hot?

The heat pump on the hot tub is thermostatic – this means it will stay at the temperature you set it to, so as long as you keep it plugged in (essential for heating and filtering the water) it’ll stay hot for the duration of your hire.

 

• How long can I hire a hot tub for?

Here at South London Hot Tub Hire we offer midweek, weekend and full week hire packages. We are always happy to discuss your specific requirements so please send us an email for a quote.

 

• Is it safe for children?

Hot tub use is considered safe for children as long as a few safety measures are in place. The water temperature should be set to 36 degrees C or lower and an adult must always be present to supervise. Keep children well hydrated and remove them from the hot tub if their skin blushes red.

 

• How do you bring it into my garden/patio area?

We will always use outside access to your garden or patio space where available. As our hot tubs are inflatable and easily portable, we can bring the equipment through the house if necessary. 

 

• What temperature is the water?

The water temperature can reach 40 degrees C. We recommend a temperature of 35 to 37 C (no more than 37C) if children are using the hot tub and between 37 and 39 degrees C for adult users. We recommend all users stay well hydrated when using the hot tub.

 

• How long does it take to heat the water up?

It can take between 12 and 16 hours for the water in your hot tub to heat up fully. This will however be much quicker if it’s filled from the hot tap. 

 

• How much does it cost to run a hot tub?

We estimate it costs approx. £2 to fill the hot tub with water and will cost around £8 to heat the water from cold to 40 degrees C. it will then cost approx. £2 to £3 per day to maintain the water temperature and run the filter. 

 

• How do I keep the water clean?

Your installer will leave you with enough chemicals to keep your water clean and safe for the duration of your booking. Your installer will run through the easy to follow instructions for adding the chemicals to the hot tub.

 

• How do I book?

You can book online by using our checkout page. Alternatively you can call or email us to make a booking. Please note: Do not make a booking online if the required setup date is within 4 days of your booking. In this case please email us and we will confirm availability as soon as possible. 

 

• How and when do I pay?

Once we’ve checked your dates are available, we’ll confirm your hire package with you by phone or email. We’ll ask you for a £50 deposit when you book to secure your dates. The balance is due when we arrive to install your equipment. This can be paid in cash or by bank transfer.  

 

• What if it rains?

No problem. Our gazebos are waterproof, and our hot tubs are designed for all weathers.

 

• Are the hot tubs cleaned?

Our hot tubs are thoroughly cleaned with antibacterial and antiviral cleaner after each and every use. A new filter is also fitted prior to every hire. 

 

• What about Covid 19 safety?

We respectfully ask that just 1 person meets the installer for set up and take down. If we do need to enter your home, we will always wear a mask, sanitize our hands and cover our shoes. 

 

• What happens if I need to cancel my booking?

We ask that you let us know as soon as possible and we will be able to either rebook for a different date with no fee or alternatively we can give you a refund minus a £20 cancellation fee.